Terms of Service for Software PHD

1. Sales Conditions for PHD Software

   In the event of an issue with a third-party module, customers are required to contact the author of the application through our claims platform. There are three methods to access our support platform via the "Ask author for support" link:

   1. Through the email received upon module purchase (screenshot provided).
   2. Via the sales order received post-module purchase (screenshot provided).
   3. On the module page (visible upon logging in with the purchasing account) (screenshot provided).

   Please note: If no resolution is reached between the parties within 15 days, either party may request Odoo's intervention (refer to our refund policy for details).

   Third-party applications can only be installed on Odoo.sh and on-Premise databases. They cannot be installed on Online (SaaS) databases. Prior to module purchase, customers must ensure their database is hosted on a platform allowing third-party application installation (Odoo.sh and On-Premise). If uncertain about the hosting platform, customers can contact their PHD Sales Representative or reach out to Apps support at [email protected]

   Starting from version 13.0 onward, each version of a third-party application is treated as a distinct product. Purchasing an application for version 13.0 provides access solely to that version. For versions preceding 13.0, all versions of a third-party application are considered a single product. Therefore, purchasing an application for version 12.0 grants access to prior versions (11.0, 10.0, etc.) of that application, where available. Note: Some versions may be unavailable. Customers are responsible for ensuring they purchase the suitable version for their database.

   To determine the current Odoo version in use, refer to this forum post.

   PHD Software Refund Policy

   Claims are permissible within the first two months following the purchase date. The refund process is as follows:

   1. The customer requests support from the application author using the dedicated button on their order page.
   2. The vendor has 15 days from this date to address the claim, rectify the issue, and/or reach an agreement.
   3. If no resolution is reached within 15 days, either party may request Us intervention to determine refund eligibility.

   Any issues encountered by the customer within two months of purchase must follow this process for resolution.

   Refunds will be issued if any of the following criteria are met, provided the customer agrees not to use the application and deletes all copies:

   - The issue pertains to an unresolved bug within the specified timeframe.
   - The module lacks a feature advertised on the app description page.
   - The module fails to install correctly on the advertised version.
   - The module violates Vendor Apps Guidelines.
   - The module's license is incorrect.
   - The purchase results from fraud or a stolen credit card.

   Refunds will not be granted if any of the following conditions are met:

   - The claim concerns a new, unadvertised feature.
   - The module had a fixable bug that the publisher addressed following the claim.
   - The module functions properly but does not meet the customer's specific needs.
   - The customer's database is hosted on an Odoo online instance.
   - The customer purchased an incorrect version of the application for their database.

   Certainly! Here's a draft of your Delivery and Shipping Policy as an Odoo partner and app developer:

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   **Delivery and Shipping Policy**

   As an esteemed Odoo partner and dedicated app developer, we are committed to providing seamless delivery and efficient EPR processes for our valued customers. This policy outlines our procedures to ensure clarity and transparency regarding the delivery of our products.

   **Digital Products Delivery:**

   1. **Instant Access:** Upon successful completion of the purchase transaction, customers will receive instant access to the digital products through their designated account on our platform.
     
   2. **Email Confirmation:** A confirmation email containing relevant details and access instructions will be sent to the email address provided during the purchase process.

   3. **Downloadable Resources:** Customers can access and download the purchased digital products directly from their account dashboard.

   4. **Version Compatibility:** We ensure that our digital products are compatible with the specified Odoo versions as mentioned in the product description.

    

   3. **Shipping Notification:** Customers will receive a shipping notification via email once their order has been dispatched. This notification will include relevant tracking information to track the shipment's progress.

   **Order Tracking:**

   1. **Tracking Information:** Customers can track the status of their orders by accessing the provided tracking information via the shipping carrier's website.

   2. **Customer Support:** For any inquiries or assistance regarding order tracking or delivery status, customers can reach out to our dedicated customer support team via [[email protected]]

   **Returns and Refunds:**

   Our Returns and Refunds Policy outlines the procedures and conditions for returning products and seeking refunds. For more information, please refer to our dedicated policy page or contact our customer support team.